Contact

Refunds & Returns

If something isn’t right, we’ll make it right. Please include your order number, item, and a brief note about the issue. We’ll reply with the next steps and return instructions.

Business & Wholesale

For cafés, restaurants, offices, and retail partners across the UAE & GCC: tell us your business name, location, monthly volume, and the teas you’re interested in. We’ll share wholesale pricing and samples info.

Bulk Orders & Gifting

Planning corporate gifts, wedding favors, or large personal orders? Let us know the quantity, deadline/date, and any customization (labels, notes, packaging). We’ll come back with options and timelines.

General Enquiries

Not sure where to start? Ask us anything about origins, brewing, or recommendations—we love talking tea.

How to Reach Us

  • Contact form: Fill it in and we’ll reply within 1 business day.
  • Phone: Please include your number in GCC format (e.g., +971 5X XXX XXXX) so we can reach you quickly.
Tip: Use your GCC country code. UAE: +971 5X XXX XXXX. Also accepted: +966 (KSA), +974 (Qatar), +965 (Kuwait), +973 (Bahrain), +968 (Oman).