Terms of service

Terms of Service

Zencha.ae

Last updated: 03/01/2026

Welcome to zencha.ae (“Website”, “we”, “our”, “us”). By accessing or using this Website, you agree to be bound by these Terms of Service (“Terms”). If you do not agree with any part of these Terms, please do not use our Website or services.

1. About Zencha

Zencha.ae is an online store offering premium tea products and related items. We operate in accordance with the laws and regulations of the United Arab Emirates (UAE).

2. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years old, or

  • You are using the Website under the supervision of a parent or legal guardian.

3. Products & Information

  • All product descriptions, images, and prices are provided to the best of our knowledge.

  • We reserve the right to modify or discontinue products at any time without prior notice.

  • Minor variations in packaging, color, or appearance may occur.

4. Pricing & Payments

  • All prices are shown in AED (United Arab Emirates Dirham) unless stated otherwise.

  • Prices may change without notice.

  • Payment must be completed in full before orders are processed.

  • We reserve the right to cancel or refuse any order at our discretion.

5. Order Acceptance & Cancellation

  • An order is considered accepted only after payment confirmation and order processing.

  • We may cancel an order if:

    • Payment is not authorized

    • Product is unavailable

    • Incorrect pricing or description is identified

  • If an order is canceled after payment, a refund will be issued according to our Refund Policy.

6. Shipping & Delivery

  • Delivery times are estimates and may vary due to courier delays or external factors.

  • We are not responsible for delays caused by customs, courier services, or incorrect address details provided by the customer.

  • Risk of loss passes to the customer upon delivery.

7. Returns & Refunds

Returns and refunds are governed by our Refund Policy, which forms an integral part of these Terms. Please review it carefully before making a purchase.

8. Use of Website

You agree not to:

  • Use the Website for unlawful purposes

  • Attempt to gain unauthorized access to systems or data

  • Copy, distribute, or exploit Website content without permission

  • Interfere with Website security or functionality

9. Intellectual Property

All content on zencha.ae — including text, images, logos, graphics, and branding — is the intellectual property of Zencha and may not be used without prior written consent.

10. Limitation of Liability

To the maximum extent permitted by UAE law:

  • Zencha shall not be liable for indirect, incidental, or consequential damages

  • Our total liability shall not exceed the amount paid for the product in question

11. Disclaimer

  • Products are sold “as is” and “as available”

  • We do not guarantee uninterrupted or error-free operation of the Website

  • Tea products are not intended to diagnose, treat, cure, or prevent any disease

12. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect and use personal data.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the UAE courts.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the Website.

15. Contact Information

For questions or concerns regarding these Terms, please contact us at:

📧 Email: info@zencha.ae
🌐 Website: https://zencha.ae